Orders take up to seven (7) business days to be processed during this time of the COVID-19 pandemic, the item will then be shipped to you in up to fourteen (14) business days. Exceptions are made to orders from the United States as they are generally shipped faster.
International orders generally do not exceed the shipping times above, however, due to Customs and other factors shipping may be a few more business days (depending on the carrier).
Shipping time might vary depending on location, shipment method, and other factors.
Shipping cost:
Orders over $80 will have free shipping.
Orders under $80 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Your 100% satisfaction is important for us. We offer up to a thirty (30)-day Return & Exchange Policy (on select items - specified in product description as some cannot be returned due to hygiene reasons/sale and some hold a different return time period).
For specified items, if a product gets damaged or was faulty upon a delivery - we offer 100% returns/exchanges.
Timing: We have up to 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email luminouspalacestore@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. It may take a few business days to show up in the account used for payment.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by clicking on the cart icon and then click "checkout" in the bottom right corner. Follow the instructions by providing us with delivery information and your desired payment method, then we will ship your package out within seven (7) business days.
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
Your order may be subjected to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Luminous Palace is not responsible for these charges if they are applied and are your responsibility as the customer. If you, the customer, chose not to pay import taxes or duties and choose to reject the shipment, you will not be refunded for your order.
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